BPO security
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Information security has emerged as a significant concern for banks, mobile phone companies and other businesses that use call centers or business process outsourcing.
Theft of personal data has been reported from both US-based [1]and India-based[2] call centers. In one case, one of the alleged criminals has stated that the data he offered for sale was fake. [3],
Britain's Financial Service Authority examined standards in India in April 2005 and the Banking Code Standards Board audited eight Indian call centres in 2006, handling more than a million calls per month from the UK. The BCSB report stated that "Customer data is subject to the same level of security as in the UK. High risk and more complex processes are subject to higher levels of scrutiny than similar activities onshore." [4]
India's NASSCOM has said that they take breach in security extremely seriously and will assist the police in their probe.
[edit] See also
[edit] External links
- Scope of NJ bank data theft grows to 676,000 customers
- BPO: In India data security cost skyrockets
- Your life for sale
- Indian call centre 'fraud' probe
- India acts on call centre fraud
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