Talk:Balanced scorecard

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There is nothing mentioned about Hoshin Kanri. A link to a whole article on Hoshin Kanri would be nice.

The first two paragraphs are taken almost verbatim from http://www.balancedscorecard.org/basics/bsc1.html: one word has been changed, and the order of the paragraphs switched. --194.73.107.129 13:52, 8 Sep 2004 (UTC)

I agree and have removed them adding a link to the site you have identified - thank you--Andrew Gardner 16:04, 8 Sep 2004 (UTC)

[edit] Arthur M. Schneiderman

Could someone give me a quotable reference, that the BSC was first developed by A.M. Schneiderman? I could only find not-quotable ppt and pdf on his website. I'm currently working on my masters thesis about the BSC. Kaplan/Norton are claiming that the BSC is their "child". Thanks a lot!!!

Does this help? http://www.schneiderman.com/Concepts/The_First_Balanced_Scorecard/Excerps/KN_quotes/Excerpts%20from%20KN/KN96_2.jpg

It is a letter from Kaplan.